Prior to a lesson with Sport Proformance each player and their parent/s will be required to sign up with Upperhand. When you register with Upperhand you will be in control of your lessons! You will have access to our calendar and can select the best time for you! Also you will need to complete the medical waiver before any lesson.
Please be advised that each lesson plan is designed to fit the time frame that you select. Basketball lessons will start promptly on the hour and will not come to completion until the full sixty minutes has lapsed. We strongly suggest our players arrive a few minutes early in order to stretch and that way they can reap the full rewards of the instruction. Any player under the age of 7 will be required to have a parent or guardian present throughout the entire training session.
If you arrive late to your scheduled lesson, your lesson will begin as soon as you are able to come on the court and will end on the hour. The missed time cannot be made up nor will we be able to compensate you for the time lost. A No-Show to ANY lesson(s) is/are a forfeiture of that lesson. Cancelling a lesson will need to be done 24 hours prior to the scheduled lesson. Any cancelled lesson with a 24 hour notice can be rescheduled. Any lesson that is cancelled after the 24 hour time frame has lapsed will be forfeited.
Purchased package basketball lesson plans (1-5 sessions) are good for forty-five days from the date of purchase. A ten session package is good for ninety days from the date of purchase. Clients requests refund for sessions not attended due to illness, or circumstances beyond control or change of mind or no longer want the training a full refund will be rewarded if the client have not begin the package. Once a client begin a package a refund is not available after 14 days or if a client have completed 3 or more sessions in any Packages there will not be a refund. Lessons can be shared or transferred to a friend or relative if a client choose to do so. Credit Card payment through Upperhand is accepted as well as personal checks or cash. However, lessons will not be started until check has cleared. Returned checks carry a $50.00 return check fee.